How to better understand your customers with Dave Goldberg, Survey Monkey [CHEAT SHEET]

Not many business builders can take credit for building a billion-dollar business. (Yes. Billion.) And even fewer can take credit for doing just that in less than five years. (Yup. Only five years!)

This NSFU business builder has achieved both.

He took Survey Monkey from a 12 person startup, when he joined in 2009, and has helped build it into a 300 person digital titan with a billion-dollar valuation.

In this cheat sheet, Survey Monkey CEO Dave Goldberg isolates the five key steps to properly understanding your customers.